TERMS & CONDITIONS

CUSTOMER CARE

PRIMAL FLOW™ and THORFIT™, founded by Dr. Joey Cadena, is owned and operated by Drs. Joey and Sandra A. Cadena. Any references to “we”, “us”, “our” and “the company” shall be deemed to be referenced to PRIMAL FLOW™ and THORFIT™. References to “you”, “your” “customer” and “client” indicate the person or company placing an order.

We encourage you to read through these terms and conditions carefully before placing your order. By using this website and/or placing an order with us, you agree to be bound by the terms and conditions. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has entered into production, we will not be able to make any changes to your order.


A NOTE ABOUT HAND-CRAFTED PRODUCTS

Our products are made in small quantities by skilled craftsmen. Therefore, small imperfections and/or differences in shape, size and color can happen during the production process. This is what makes each product unique. These small imperfections and/or differences will never affect the overall functionality of the product, its ability for use as intended, and should never be seen as a product defect.

WHOLESALE INQUIRIES

We are not taking wholesale inquiries at this time.

PRIVACY & SAFETY

This privacy notice discloses the privacy practices for PRIMAL FLOW™ and THORFIT™. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

 

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at: contactprimalflow@gmail.com.

PAYMENT METHODS​

​- Credit / Debit Cards via Secure Online Shopping Cart

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